Solving customers’ problems with positive experiences — This article explores support ticket systems, their misconceptions, their goals, the frustrations that using them may cause, and how User Experience design can alleviate those frustrations. As I mention “customers” and “service organizations” throughout the article, the concepts explained also apply to ticket systems of small organizations, internal systems, tickets…

Using Lean UX research and iterative design, how we redesigned a responsive videoconferencing tool in four weeks — Due to the lockdowns imposed by the pandemic, video conferencing software demand increased. Berst, a desktop and web app application, was popular among users because it made it easy to create and manage workshops with multiple breakout rooms, resulting in increased engagement and similar interactions as in a physical setting.

Factors determining how much effort goes into creating UX deliverables. — Picture yourself in your 2nd grade Science classroom, it’s 15min before the end of the day and the teacher asks the class to draw planet Earth. A circle and some horizontal squiggly lines are drawn by your first classmate within a minute. After a few minutes, another classmate is ready…

Learnings on creating a simple online game — You can play the game first from your mobile and read the article later 😅 In my (humble) opinion, when it comes to mobile, or handheld, games: Tetris started it all. I remember being a 10-year-old in the early ’90s and everyone in my family would steal my Gameboy Color…

Or why a book’s cover was designed for you — The English idiom «don’t judge a book by its cover» is a metaphorical phrase which means «you shouldn’t prejudge the worth or value of something, by its outward appearance alone». Remind yourself of your middle school library: pass the entrance, get inside, and tell me what you visually remember. …

10 swearing phrases to drive your way into a better User Experience High school: a distant memory, a forgotten phase, ‘glory years’ or a current living hell. A place where we are shoved together with a bunch of other teenagers to learn from teachers. Each teacher with a different topic and different way of imparting knowledge to hormone-busting kids. I must have…

Fight Information Overload during Social Distancing Season — Ever since I was a kid, I loved being outdoors (mostly around nature). For the past month, the background of my desktop is the closest I’ve been to nature. …

My personal thoughts on a UX career-level-up strategy — 6+ years into my career and no idea of where I was standing… Until one rainy Sunday evening… playing Super Nintendo… I had a realization… Professional careers share a lot with video games! or at least with platformers like Super Mario Bros. For those of you unknowledgeable on the fine…